Cancellation and Late Arrival Policy

At Kindred, we value the time, energy, and preparation that go into every session - both yours and ours.
 
To support respectful scheduling and ensure availability for all clients, we have a clear cancellation and attendance policy in place.
 
Counselling Sessions

• If you need to cancel or reschedule a counselling appointment, we ask for at least 24 hours' notice.

• Cancellations made with less than 24 hours' notice will incur a full session fee.

• For Monday appointments, cancellations must be received by Sunday at the latest via email or text.

• Our office is closed on Sundays - sending your message is enough to meet the notice period.

• If you are unable to attend due to unexpected illness or emergency, please contact us as soon as possible.

We understand that life is unpredictable and will approach these situations with care.
 
Executive Coaching Sessions

• Coaching sessions and packages are scheduled in advance to support consistent professional growth.

• Changes or cancellations require at least 48 hours' notice to avoid a cancellation fee equal to the session cost.

• Invoicing can be arranged for either individuals or organisations as appropriate.

 
Group Programs

• Due to the collaborative nature of group programs, refunds for missed sessions are not available.

• If you need to withdraw before a program begins, please contact us — specific cancellation terms will apply to each offering.

 
Late Arrivals

• If you arrive late for your session, your appointment will still finish at the scheduled time to respect the next client’s booking.

• Sessions shortened to less than 40 minutes may be considered non-therapeutic, and rescheduling may be recommended.

• If you are more than 15 minutes late without prior contact, the session may be considered a missed appointment and the full session fee may apply.

• We encourage you to arrive a few minutes early if possible, and to contact us if you are delayed. 

Why we have this policy
Holding appointments exclusively for you means time has been set aside that is often not available to others at short notice.
Clear, respectful cancellation and attendance practices help ensure that our services remain accessible, sustainable, and fair to all clients.